Three Ways to Reach Us

Reach Leonbet Casino Support in Minutes

Reach a human any hour of the day or night, seven days a week, by chat, e-mail or phone.

Contact Support Now Trusted by 363,000+ players

Paid today

475,642 NZ$

6,166 Players online

Malta Gaming AuthorityLicense MGA/B2C/851/2005, independently audited by iTech Labs and BMM Testlabs

13-minute average withdrawalUp to NZ$40,000 per transaction, NZ$119M paid monthly across all channels

128-bit SSL encryptionYour data protected under Malta company law, dispute resolution via SIQ

When You Need a Human

Skip the Hold: Chat, Write or Call

Use this map the moment a question needs a real person, not a help article.

Chat Instead of Waiting

Choose live chat for anything urgent and quick; a support agent typically picks up within 2 minutes, around the clock.

Start Chat

When You Have Documents

Send an e-mail to [email protected] for account detail or anything you can attach; replies typically land within 24 hours.

Write In

When You Would Rather Talk

Call +64 9 828 1202 in NZST for a spoken answer, usually within 3 minutes, and keep your account open beside you.

Call Us

Six Quick Facts

Leonbet Casino Support for New Zealand

This clears up the worry about whether anyone is awake in your country, on your clock.

How to Reach

Local Phone+64 9 828 1202

Time ZoneNZST

LanguagesEnglish, German, Russian, Turkish

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/851/2005

Help

Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Ministry of Health - Gambling Harm

Get a Real Answer on the First Try

Gather the following without typing them anywhere on this page; keep them beside you.

Registered email address on the account
Screenshot of the screen or error message
Payment method used, plus last four digits
Transaction reference and the NZ dollar amount
One clear sentence describing what went wrong

Five Desks

Get Answered by the Team That Handles It

This settles which inbox actually owns your issue, so it does not bounce between desks.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Independent Help, No Account Needed

Three New Zealand organisations work on gambling harm every day, free of charge and separate from any casino. Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and Ministry of Health - Gambling Harm each take your call on their own terms.

Problem Gambling Foundation of New Zealand. Counselling and one-to-one support for anyone whose betting is starting to cost them more than money.

Gambling Helpline New Zealand. A confidential first call for players or family who want to talk things through before deciding anything.

Ministry of Health - Gambling Harm. National guidance and local services for gambling harm, including support for whanau and friends.

Speed Answers

Know Exactly When We Pick Up

Leonbet Casino staffs every channel around the clock, so New Zealand hours are never a problem.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first replyAbout 2 minutes

Time zone usedNZST

E-mail

E-mail address[email protected]

E-mail replyWithin 24 hours

Phone

Phone number+64 9 828 1202

Phone waiting timeAbout 3 minutes

Leonbet Casino Support Basics

Facts Before You Ask Support

Support at Leonbet Casino runs 24 hours a day, seven days a week, so answers never wait for Monday.

trustWhat happens when I shut my account at Leonbet Casino?+

Reach out to live chat and confirm the balance is cleared before closure; support handles the rest within minutes. Keeping the account open is the only way to reclaim a pending withdrawal, and a self-exclusion can be added in the same session.

trustWhat if my documents take days to be approved?+

Allow up to 32 hours for checks on uploaded documents, though most files clear sooner. Submit proof of identity, proof of address and a payment card photograph together, since a missing item restarts the clock and holds your first withdrawal.

trustWhere do I send a request to see or erase my personal data?+

Write to [email protected] from your registered email address for either request. A copy of your data or its deletion is handled by the privacy team, and identity checks apply before anything is released to keep your records safe.

trustCan I get support at 3am New Zealand time?+

Yes. Live chat, email and phone all stay open 24 hours a day, seven days a week, including public holidays. Night owls in New Zealand get the same people and the same speed as midday callers.

trustWhere is the licence that covers my play held?+

Leonbet Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/851/2005, issued in 2005. The company number is C-64942 and the registered office sits at Level 4, Portomaso, St Julian's in Malta.

trustWhen do I take a complaint further than support?+

Ask the agent to escalate the case, then email [email protected] with your account email and a short timeline. Expect a reply within 24 hours; if the outcome still fails you, the Malta Gaming Authority takes the matter up next.

trustDo I need to write in English for a fast reply?+

Chat and email both run in English, German, Russian and Turkish, so pick whichever feels natural. Tell the agent your language at the start and they will route you to the right desk rather than translate mid-conversation.

Leonbet Casino Escalation

Where Does an Unresolved Complaint Go?

You will finish with a written trail and know exactly who reviews the decision next.

One Message, One Clear Goal

Set out what happened to the support team and say plainly what outcome you want, which gives the agent one clear goal to work towards.

Waiting on the Written Answer

Ask for a reference number, then wait for the written response; the 24-hour e-mail reply applies once the escalation has been logged.

Same Facts, Fresh Reviewer

Leonbet Casino lets you ask a manager to look again at the same facts, and a supervisor then reviews the decision from the start.

After Every In-House Step

If that review still leaves you short, take the case to the Malta Gaming Authority, the regulator named on this page, and cite the reference number.

Leonbet Casino Company Details

Who Operates Leonbet Casino?

You can stop wondering who actually carries the licence and holds your deposits.

The company

Legal nameLeonbet Casino Ltd.

Company numberC-64942 (Malta)

Registered addressLevel 4, Portomaso, St Julian's

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/851/2005

Written contact

Support e-mail[email protected]